The Order to Cash (O2C) process can be difficult to manage as it often spans several functional areas and includes external providers such as credit card processors. The integration of underlying systems and operational units is therefore prone to fraud, errors, mismanagement and revenue leakage.

CaseWare™ Monitor O2C enables continuous monitoring of the entire order to cash process from order placement to billing, regardless of the underlying systems, data sources, platforms or locations. Results from these disparate sources are consolidated and presented within a single portal to be viewed by any authorized user, regardless of location.

An independent point of observation is important in continuous monitoring because solutions that are embedded within a system tend to provide insight into only that one system. With an independent continuous monitoring solution, you can rest assured that all aspects of the O2C process are being monitored holistically, and that the interfaces between systems are working correctly. The CaseWare Monitor O2C solution allows you to identify fraud and money leakage, while ensuring data quality and getting feedback on key performance metrics across the entire O2C process.

Key benefits include:

• Fewer shipping errors
  Immediately detect shipping errors and suspicious orders. Avoid unauthorized discounts and business transactions with blacklisted customers.

• Identify and resolve billing errors closer to the point of occurrence
  Bring cost recovery savings in-house by identifying unauthorized discounts and billing errors as they occur.

• Collaborative framework
  With an integrated workflow and escalation path for all exceptions, make multiple people aware of control breakdowns to ensure accountability and issue resolution.

  O2C Solution Overview